RETURN & EXCHANGE POLICY

Here at Live Kindly we believe in doing the right thing and when it comes to customer service we aim for 100% customer satisfaction.  It starts with our promise of providing quality products that bring awareness to the simplicity of living a kind life and ends with our satisfaction guarantee.  If you are not 100% satisfied with the quality, size or look of the product, you may return or exchange it at any time, no questions asked. We stand behind this guarantee because it’s the Live Kindly way.       

Returns:

  1. Email support@livekindly.com to request a pre-paid shipping label.  Also, please specify the product you want to return.
  2. We will email a pre-paid shipping label to you.
  3. Mail to: Live Kindly, 102 Linden Ave., Annapolis, MD 21401.  Please use the original box and order invoice if you still have them.  If not, no worries.
  4. Drop off your package at your local USPS station or leave it at your mailbox for pick up.
  5. Please allow 5-10 business days for us to process your full refund.

Exchanges:

  1. At this time, the only way we can handle exchanges is for you to send back the item(s) you wish to exchange, following the steps under Returns, and then place a new order online.

We want to make your shopping experience at Live Kindly a positive one so please let us know how we can improve.  We also welcome your suggestions for future product ideas. You can send your comments to dave@livekindly.com or call 443-877-5463.

Thank you for your business.

Live Kindly!

Privacy POLICY

We are committed to protecting your privacy. Live Kindly collects some personal information in order to fulfill your order or reply to your message, but we will never sell, rent or trade any of your information with a third party.

CONSENT
When you provide us with personal information to reply to a message sent from our contact form, complete a transaction, verify your credit card, place an order, arrange for a delivery or exchange/return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@livekindly.com

SQUARESPACE AND STRIPE    
Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Squarespace's and Stripe's Terms of Service or Privacy Statement.

THIRD-PARTY SERVICES                                                                                                          
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. If you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY                                                                                                                                                     

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SOCIAL MEDIA
The website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.